The Total Quality management (TQM) for organizational excellence.
The Total Quality Management (TQM), which was developed in Japan since 1950 and expanded several years later in America, is a substantial new management philosophy that greatly affects the operation of industry and business in general. Total quality management is the management system under which seeks to maximize the value of the supplied product as perceived by the customer with the full participation of all employees.
TQM is the philosophy and activities aimed at the continuous satisfaction of customer requirements, to minimize costs and enabling all workers in the enterprise or organization.
The TQM includes the implementation of a series of activities and processes aimed at creating an organizational culture where all employees embrace the new mindset and seek and achieve a continuous increase in the value of products and services.
The TQM is possible only when it has been accepted by all the members of the company or organization. All employees, regardless of the level found in the hierarchy, is equally responsible for the common result. This joint responsibility with that option as a sense of creativity and responsibility is to animate the common man to become an active member of this effort. Training in the TQM philosophy is identical for all levels of hierarchy in the key issues and skills.
The TQM is based on people and serve people. The activities, inputs and methods are merely tools to achieve satisfaction of suppliers and employees customers. These tools then evolve to better facilitate this effort. The effort is teamwork. Customers are an extension of the business in the sense that their observations, their requirements and their opinion generally taken into account in the development of the system. The development and success of a TQM system depends on a number of factors, such as interaction with the environment of the enterprise or organization, cooperation and coordination of the various subsystems of the enterprise. For this purpose it is necessary to organize an information management system that is open and integrated. We can consider a system “Open” when it can be easily adapted to external changes, while integration refers to the possibility of coordination and cooperation between the various departments of the company. The collaboration is a more relaxed basis because the system is focused on greater autonomy groups can exercise creativity and initiative, and to be more flexible and quick in their decisions. The TQM includes quality assurance (Quality Assurance), such that in turn includes quality control (Quality Control), which in turn is a superset of the inspection (Inspection).